Rachel Stern-Lockerman

Education:      City University of New York - Queens College -Bachelor of Arts in Psychology and Political Science 
                            Columbia University- Teachers College- Masters of Arts in Instructional Technology and Media                                                                   2018


Instructional Technologist, Queens College- Center for Teaching and Learning. (2013-Present)
  • Support and co-manage the campus Learning Management Systems (LMS): Blackboard, Wordpress, and Google Classroom.
  • Co-plan and implement regular teaching-centric events. These included workshops focused on moving one’s course partially or fully online, developing technology-enhanced courses centered on learning outcomes, and using technology to improve learning.
  • Write grant updates about the quantitative and qualitative impact of course technology integration, and write grant plans for the upcoming year.
  • Serve as the Institutional Administrator for several systems, including CourseEval and Google Apps for Education,
  • As Institutional Administrator, negotiate with vendors to ensure that the best value and quality is acquired. Negotiated $35,000 in savings for the college.
  • Schedule, coordinate, and run training workshops; solve technical issues and provide user support.
  • Consult with professors to determine their technical needs and help them achieve their pedagogical goals. Departments involved include: English as a Second Language, Business, Education, and Library Science.
  • Develop traditional and online courses with professors and adapt course materials to an online environment.
  • Create distance-learning classrooms and hybrid courses by migrating course content online and utilizing various streaming tools for courses (Adobe Connect, Blackboard Collaborate and Google Hangouts On Air).
  • Research best tools to meet faculty needs and provide training and support during implementation. If a tool does not exist to meet those needs, I adapt or create an application to fill that gap.
  • Write instructional technology blog posts for the CTL “Tech Tips” blog.
  • Manage a four-person team on instructional technology-related projects, such as course technology integration and department-wide assessment mechanisms.
  • Manage the ePortfolio project: Analyze the pedagogical aspects of ePortfolios and the impact on student success; assess project using surveys, GPA’s, and retention rates.
  • Co-manage Course Evaluations from concept to execution. Implement mechanisms to increase student response rates, gauging the most effective methods for future semesters.

Instructional Technology Mentor, Queens College- Center for Teaching and Learning (2011-2013)

  • Co-planned and executed various technical workshops and events, as well as assisted in writing grant update plans.

  • Provided support and training to faculty on the various Learning Management Systems (LMS) used by the college (Blackboard, Wordpress and Epsilen).

  • Created support documentation for campus technical tools in both text and video form. Used various tools to provide support including video (Snagit, CamStudio, Camtasia, and SmartBoard Recorder) and screenshot tutorials.

  • Co-managed a subsite of the department WordPress-based public website; writing content and maintaining the site in collaboration with colleagues.

  • Maintained hardware and software  used to train students and faculty. This includes 2 Smartboards, 10 dual-boot Mac desktops, and a 15-unit laptop cart.

  • Assisted the Center for Teaching and Learning in other capacities as needed

Research Assistant, Queens College- Dr. Richard Bodnar, Neurobehavioral Mechanisms of Food Intake/Hedonic Intake Lab (2011)

  • Prepared for and performed experiments including: injecting mice, measuring liquid intake during the experimental period and documenting the results.

  • Helped the team leader in whatever way possible including writing up results and designing and implementing future studies.

  • Researched and implemented new experimental designs that tied in with the existing lab focus.

Resident Assistant, Queens College- The Summit Residence Hall. (2009-2011)

  • Built a community through programs, floor meetings and bulletin boards. Served as a mediator for conflicts between residents, resolving issues as they arose.

  • Performed weekly overnight duty shifts. Shift responsibilities included responding to emergencies, contacting and coordinating emergency personnel (police, ambulance and/or fire department) and assisting with crisis management.

  • Wrote detailed incident reports for Student Affairs and Emergency Services. Performed administrative tasks as needed including: filing work orders, manning the security desk and checking security camera footage.

Support Team Member, Queens College- CUNYFirst (PeopleSoft) Support Team (2010)

  • Aided Students and Faculty with learning the CUNYFirst (Oracle’s Peoplesoft) system.

  • Ensured proper data migration from the original Quasar/eSims system to CUNYFirst.

  • Provided training and assistance for the self-service tools; in particular, the processes for course enrollment, academic career management, finances, and academic queries.

  • Provided on-campus support, addressing end-user questions and issues, and escalating cases using the ServiceDesk Ticketing system.

  • Provided feedback and bug reports to the Office of Converging Technologies